Terms and Conditions

Using Canterbury Taxis Ltd.

By using our website and telephone service you are agreeing to certain terms & conditions. For the avoidance of doubt we have made it as clear as possible to understand by simplification. If you have any problems or questions please contact us at accounts@canterburytaxis.com.

Please note: we record our calls for training, resolving disputes and monitoring purposes only. We are a registered data controller with the Information commissioner’s office.

Our License number is ZA064788.

For more information on the security of your information please visit ico.org.uk. We do not share your information with anyone outside our company. We also do not track your location data at any stage.

Your Quotation

All quotes are given based on all available information, submitted via our webform, email or by telephone. If there is any information that was not available at the time of the request, then the quote can either be increased or decreased accordingly, solely at our discretion. Currently we operate our pricing based on the Canterbury City council tariff. This does not include fixed or agreed fares at any stage.

Your Booking

Once you accept our quotation then you can book in one of three ways only:

Booking via our webform, email or by telephone will immediately form our contract. This is legally binding in accordance with English Law.

Your Other Details

All details provided will form the basis of our service to you. Some examples of other details:

  • Do you need a saloon, estate or MPV or wheelchair accessible vehicle?
  • Do you need a collecting from the airport? Therefore a flight number is required.
  • Is it simply that you need assistance carrying your bags when you arrive?
  • All of these factors are important to let us know about when making your booking.
  • Do you or we need to provide car seats? Please see advice on this here.

Your Changes to a Booking

This can be done at any time with the consent of the company and at agreed extra costs to be decided solely by the company at the time dependent on the changes.

Your Pricing

Currently we operate our pricing based on the Canterbury City council tariff. This does not include fixed or agreed fares at any stage. If there is any information that was not available at the time of the request, then the quote can either be increased or decreased accordingly, solely at our discretion. Car parking charges that are necessarily incurred in order to fulfil a booking will be charged at cost except where this cost is incorporated into our Airport Meet & Greet service charge. Any variations to the journey that involves extra time or mileage may be subject to additional charges. Congestion charge and T-charge will be chargeable extra to any agreed fare.

Your Payment

Payments on your bank or card statement will show as “Canterbury Taxis Ltd.” Account payments are placed on your invoice and will attract VAT. Cash payments- receipts are given only from the driver who carries out journey.

Your Cancellations or Refunds

  • If Cancelled Within Canterbury area, if over 60 minutes notice given; Full amount will be refunded.
  • If Cancelled Within Canterbury area, if less than 60 minutes notice given, No Refund will be given.
  • If Cancelled Outside Canterbury area, if over 90 minutes given, Full amount will be refunded.
  • If Cancelled Outside Canterbury are if less than 90 minutes notice given; No Refund given.
  • If the passenger does not appear or no contact is made to us on 01227444444 at the booked time at the designated pick-up point, we will make full charge for the journey.
  • This refund policy is the discretionary limits of refunds for paid and confirmed bookings.
  • Refunds are solely given at the discretion of the company as a goodwill gesture.
  • There is no obligation on our company to refund once a booking has been confirmed and paid, as a legal contract has been created and the service has begun at that point.
  • The price given and paid for at the time, is in effect a price based on a fixed time of travel at a fixed cost.
  • This can only be refunded or changed at the discretion of the company within the terms of our Refund policy.
  • We reserve the right to charge to cover any subsequent administrative expenses, that may result from cancellation, if outside these time frames, up to the full value of the journey.
  • Our bookings cancellation policy reflects the availability of the vehicles in our fleet.
  • Please bear in mind upon acceptance of your booking, we reserve the availability of the vehicle for you exclusively Therefore, subsequently refuse all other bookings for that vehicle at that time and on that date.
  • This policy is designed to be fair minded to both parties.
  • Upon booking on our website, you are entering into a legal contract, which is governed by English law.
  • We aim to make this process clear and fair to all who may use the service.

Your Disputes

On rare occasions disputes do arise and we ask that first the dispute is brought to our attention in writing to account@canterburytaxis.com. We will respond within 5 working days in writing and if you are still unhappy about the resolution, we will then refer your case to the local authority for investigation. We aim to resolve all disputes internally.


Please put any complaints in writing to accounts@canterburytaxis.com. We treat complaints in the same way as disputes.

Customer feedback

We value your feedback and welcome any improvements we can make to serve our clients better. We would ask you to Please use this link to independently review our service.

Environmental Policy

We are committed to providing a quality service in a manner that ensures a safe and healthy workplace for our employees and minimizing our potential impact on the environment. We will operate in compliance with all relevant environmental legislation and we will strive to use pollution prevention and environmental best practices in all we do. We integrate the consideration of environmental concerns and impacts into all of our decision making and activities. We promote environmental awareness among our employees and encourage them to work in an environmentally responsible manner, train, educate and inform our employees about environmental issues that may affect their work.

We attempt to reduce waste through re-use and recycling and by purchasing recycled, recyclable or re-furbished products and materials where these alternatives are available, economical and suitable. We promote efficient use of materials and resources throughout our facility including water, electricity, raw materials and other resources, particularly those that are non-renewable. We avoid unnecessary use of hazardous materials and products, seek substitutions when feasible, and take all reasonable steps to protect human health and the environment when such materials must be used, stored and disposed of.

Where required by legislation or where significant health, safety or environmental hazards exist, develop and maintain appropriate emergency and spill response programmes. We strive to continually improve our environmental performance and minimize the social impact & damage of activities by periodically reviewing our environmental policy in light of our current and planned future activities.

Person responsible for policy: Mr. Ian Brenchley Managing Director Canterbury Taxis Limited.

Disclaimer – Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this company excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; And excludes all liability for damages arising out of or in connection with your use of this website.

This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable or arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its negligence.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Copyright notice

Copyright © Saturday, 14 September 2019 Canterbury Taxis Ltd.

Ownership of copyright

The copyright in this website and the material on this website (Including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by Canterbury Taxis Ltd. or appointed officers and its licensors.

Copyright license Canterbury Taxis Ltd. grants to you a worldwide non-exclusive royalty-free revocable license to: view this website and the material on this website on a computer or mobile device via a web browser; copy and store this website and the material on this website in your web browser cache memory; and print pages from this website for your own (strictly personal and non-commercial only) use.

Canterbury Taxis Ltd. does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without Canterbury Taxis Ltd. prior written permission. Data mining the automated and/or systematic collection of data from this website is prohibited. You may request permission to use the copyright materials on this website by writing to accounts@canterburytaxis.com

Privacy Policy

https://CanterburyTaxis.co.uk is provided by Canterbury Taxis Ltd.

Canterbury Taxis Ltd is the data controller for pages starting with https://CanterburyTaxis.co.uk Where these pages link out to services provided by other departments, agencies their own privacy policies will apply. These are managed separately by each service provider.

A data controller determines how and why personal data is processed.Saturday, 14 September 2019

What data we collect

The personal data we collect from you includes:

  • questions, queries or feedback you leave, including your email address if you contact
  • your email address and subscription preferences when you sign up to our email alerts
  • how you use our emails – for example whether you open them and which links you click on
  • your Internet Protocol (IP) address, and details of which version of web browser you used
  • information on how you use the site, using cookies and page tagging techniques

We use Google Analytics software to collect information about how you use https://CanterburyTaxis.co.uk

Google Analytics stores information about:

We do not collect or store your personal information through Google Analytics (for example your name or address) so this information cannot be used to identify who you are.

Why we need your data

We collect information through Google Analytics to monitor how you use the site. We do this to help:

  • make sure the site is meeting the needs of its users

We also collect data in order to:

  • gather feedback to improve our services, for example our email alerts
  • respond to any feedback you send us, if you’ve asked us to
  • send email alerts to users who request them
  • allow you to access government services and make transactions
  • provide you with information about local services if you want it
  • monitor use of the site to identify security threats

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of https://CanterburyTaxis.co.uk

The legal basis for processing all other personal data is that it’s necessary to carry out a task for members of the public.

What we do with your data

The data we collect may be shared with other government departments, agencies and public bodies. It may also be shared with our technology suppliers, for example our hosting provider.

We will not:

  • sell or rent your data to third parties
  • share your data with third parties for marketing purposes

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

How long we keep your data

We will only retain your personal data for as long as:

  • it is needed for the purposes set out in this document
  • the law requires us to

We will keep your email data until you unsubscribe. We will keep your feedback data for 2 years. We will delete access log data after 30 days.

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored in the European Economic Area (EEA). Google Analytics data may be transferred outside the EEA, but this cannot be used to personally identify you.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights

You have the right to request:

  • information about how your personal data is processed
  • a copy of that personal data
  • that anything inaccurate in your personal data is corrected immediately

You can also:

  • raise an objection about how your personal data is processed
  • request that your personal data is erased if there is no longer a justification for it
  • ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with our Privacy Team.

Links to other websites

https://CanterburyTaxis.co.uk does contain links to other websites.

This privacy policy only applies to https://CanterburyTaxis.co.uk and does not cover other services and transactions that we link to. These services have their own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to https://CanterburyTaxis.co.uk from another website

If you come to https://CanterburyTaxis.co.uk from another website, we may receive information from the other website. We do not use this data. You should read the privacy policy of the website you came from to find out more about this.

Changes to this policy

We may change this privacy policy. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, GDS will take reasonable steps to let you know.

Contact us or make a complaint

Contact the Privacy Team if you:

  • have a question about anything in this privacy notice
  • think that your personal data has been misused or mishandled
  • accounts@canterburytaxis.com