Cancellations Can Only be made by Calling us 01227444444
When Booking via either our website or over the phone you accept our Booking & Cancellation Policy.
Cancellations Within CT1 or CT2 area can be Cancelled with 20 Minutes Notice but there is always a £2.00 charge to Process the Refund. Cancellations outside this time frame are non refundable.
Cancellation Outside of CT1 or CT2 area of Canterbury but in Kent, can be cancelled with 90 minutes notice but there is a £5.00 charge to Process the Refund. Cancellations outside this time frame are non refundable.
Cancellations Outside Over 20 miles can be cancelled with 3 hours’ notice but there is a £20.00 admin charge. No refund will be given, if outside the 3-hour period of notice where journeys are over 20 Miles.
Cancellations during the hours of 23:00pm and 06:30am, are solely accepted at the discretion of the company but remain chargeable.
We may include to a maximum of 5 minutes waiting, past the time on the booking, or the actual booked time of the journey. Based on this, if contact is made and the journey commences past the booked time, it has to be accepted there will be a chargeable waiting time to be added to any booking to be determined by the control at the time.
Based on the Individual circumstances of each journey, We reserve the right to charge up to the Full amount to cover any subsequent administrative expenses, that may result from cancellation this is in any event inside the time frames or outside.
For example; If the lead name of the passenger is not there or no contact is made by the passenger who it is booked for at the time & at the designated pick-up point, we will make full charge for the journey.
Our bookings cancellation policy reflects the availability of the vehicles in our fleet.
Please bear in mind upon acceptance of your booking, we reserve the availability of the vehicle for you exclusively. Therefore, subsequently refuse all other bookings for that vehicle at that time and on that date.
Users of this service must be contactable by mobile at the pick up point at the time of travel.
This policy is designed to be fair minded to both parties.
Upon booking on our website, you are entering into a legal contract, which is governed by English law.
We aim to make this process clear and fair to all who may use the service.