Cancellations Can Only be made by Calling us 01227444444
Cancellations Within CT1 or CT2 area can be Cancelled with 20 Minutes Notice but there is a £2.00 admin charge. Cancellations outside this time are non refundable.
Cancellation Outside of CT1 or CT2 area of Canterbury but in Kent, can be cancelled with 90 minutes notice but there is a £5.00 admin charge. Cancellations outside this time are non refundable.
Cancellations Outside of Kent can be cancelled with 3 hours’ notice but there is a £20.00 admin charge. No refund will be given if outside the 3-hour period of notice.
We reserve the right to charge to cover any subsequent administrative expenses, that may result from cancellation, if outside these time frames, up to the full value of the journey.
If the passenger does not appear or no contact is made to us at the booked time & at the designated pick-up point, we will still make full charge for the journey.
Our bookings cancellation policy reflects the availability of the vehicles in our fleet.
Please bear in mind upon acceptance of your booking, we reserve the availability of the vehicle for you exclusively.
Therefore, subsequently refuse all other bookings for that vehicle at that time and on that date.
This policy is designed to be fair minded to both parties.
Upon booking on our website, you are entering into a legal contract, which is governed by English law.
We aim to make this process clear and fair to all who may use the service.