Booking & Cancellation Policy

Cancellations Can Only be made by Calling us 01227444444

When Booking via either our website or over the phone you accept our Booking & Cancellation Policy.

Cancellations of Journeys Within CT1 or CT2 area can be Cancelled with 20 Minutes Notice but there is always a £2.00 charge to Process the Refund. Cancellations outside this time frame are non refundable.

Cancellation of journeys Outside of CT1 or CT2 area of Canterbury but in Kent, can be cancelled with 90 minutes notice but there is a £5.00 charge to Process the Refund. Cancellations outside this time frame are non refundable.

Cancellations of journeys Over 20 miles of CT1 or CT2 can be cancelled with 3 hours’ notice but there is a £20.00 admin charge. No refund will be given, if outside the 3-hour period of notice where journeys are over 20 Miles.

Cancellations during the hours of 21:00pm and 06:30am, are solely accepted at the discretion of the company but remain chargeable.

We may include a maximum of 5 minutes waiting past the time on the booking, or the actual booked time of the journey. Past this time the journey is deemed to have been fulfilled, with no obligation for us to wait without agreement at that time with the control.

Based on this, if contact is made and the journey commences past the booked time. It has to be accepted there will be a chargeable waiting time to be added to any booking at the rate of £7.00 per 15 minutes or part of, to be determined by the control at the time.

Changes to Existing Bookings If a journey is varied in location or pick up or stop offs, then it is purely down to the company to decide, if there is an additional charge or if the change can be agreed to. Where it is not accepted or agreed then the cancellation policy above takes precedence and refunds will be based on discretion only. There would not be any onus on the company to issue a refund due to not being able to accommodate any changes that were requested in this event.

Based on the Individual circumstances of each journey, We reserve the right to charge up to the Full amount to cover any subsequent administrative expenses, that may result from cancellation this is in any event inside the time frames or outside.
For example; If the lead name of the passenger is not there or no contact is made by the passenger who it is booked for at the time & at the designated pick-up point, we will make full charge for the jo
urney.

Our bookings cancellation policy reflects the availability of the vehicles in our fleet.
Please bear in mind upon acceptance of your booking, we reserve the availability of the vehicle for you exclusively.
Therefore, subsequently refuse all other bookings for that vehicle at that time and on that date.

Users of this service must be contactable by mobile at the pick up point at the time of travel.
This policy is designed to be fair minded to both parties.
Upon booking on our website, you are entering into a legal contract, which is governed by English law.
We aim to make this process clear and fair to all who may use the service.